Returns v2025-10-16

You have 30 days from the date you receive your order to initiate a return. To ensure a smooth process, please note the following requirements and options:

Return Eligibility

  • Condition: Items must be unworn, unwashed, and in the same condition as when sold.
  • Packaging: Include all original packaging and labels.
  • Exceptions: Customized items and final-sale merchandise are not eligible for return.

If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

How to Request a Return

You may choose one of two methods:

  1. Return Portal
    1. Visit [START A RETURN] and log in.
    2. Enter your order number and email address.
    3. Select the item(s) you wish to return (if your order contains multiple).
    4. Choose a return reason and add an optional note.
    5. Click “Request return”.
  2. By Email
    Send your request to [email protected], including:
    • Full name
    • Order number
    • Item(s) to return
    • Reason for return

Once approved, we’ll send you a prepaid return shipping label and detailed instructions. Return‑label costs are the customer’s responsibility and will be deducted from your refund; you’ll see the exact amount in your return instructions email.

Return Inspection and Refund Process

  • After your returned item arrives at our warehouse, our team will carefully inspect it to ensure it meets our return requirements. Once the inspection is complete and your return is approved, we will process your refund. The refund will be issued directly to the original payment method used for your purchase.
  • You can expect to see the credit on your statement within 3–10 business days.

Original Shipping Charges

  • Non-refundable: Original shipping fees are never refunded.

Exchanges

  • We do not process online exchanges.
  • In‑person exchanges are available at our Saint‑Hubert warehouse.

Order Cancellations & Modifications

  • Once orders are placed, our team begins processing them within minutes, so we are unable to edit or cancel orders after this point. This includes:
    • Adding or removing an item
    • Changing an item size
    • Modifying the delivery address
    • Changing the shipping method
    • Applying a discount code

We understand that sometimes plans change, and we're sorry we can't modify or cancel orders once they're placed due to our fast-processing times but if you need help or if you have any special request, please reach out to us before placing your order—we're here to assist you. 1‑833‑527‑5470 or [email protected]

* We are currently working on a feature that will allow customers to cancel their orders within a short window after purchase. We will update this policy on our website and notify customers once it becomes available.

Return Adresses

  • Returns from Canada are accepted at our Canadian warehouse.
  • Returns from US are accepted at our US warehouse.
  • Returns from outside Canada & the US are accepted at our Canadian warehouse.
  • All customs duties, import taxes, and clearance fees must be prepaid by the customer.
  • Packages that are not cleared through customs will be refused.

Return Address in Canada:

Zebrasclub
3750 Losch Boulevard
Saint‑Hubert, Quebec J3Y 5T6
Canada
Toll‑free: 1‑833‑527‑5470

Return Address in United-States:

Shipology
℅ Zebrasclub.com
2622 7th Ave
Building 60
Dock 9
Watervliet, NY 12189

Gift Cards

  • Non‑refundable: All gift cards are final sale and cannot be returned or refunded.

If you have any questions, please don’t hesitate to contact us. We’re here to help!