Returns
You have 30 days from the date you receive your order to initiate a return. To ensure a smooth process, please note the following requirements and options:
Return Eligibility
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Condition: Items must be unworn, unwashed, and in the same condition as when sold.
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Packaging: Include all original packaging and labels.
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Exceptions: Customized items and final‑sale merchandise are not eligible for return.
How to Request a Return
You may choose one of two methods:
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Return Portal
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Visit [START A RETURN] and log in.
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Enter your order number and email address.
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Select the item(s) you wish to return (if your order contains multiple).
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Choose a return reason and add an optional note.
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Click “Request return”.
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By Email
Send your request to [email protected], including:-
Full name
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Order number
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Item(s) to return
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Reason for return
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Once approved, we’ll send you a prepaid return shipping label and detailed instructions. Return‑label costs are the customer’s responsibility and will be deducted from your refund; you’ll see the exact amount in your return instructions email.
Refunds & Timing
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After we receive and inspect your return at our warehouse, we’ll issue a refund to your original payment method.
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You can expect to see the credit on your statement within 3–10 business days.
Original Shipping Charges
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Non‑refundable: Original shipping fees are never refunded.
Exchanges
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We do not process online exchanges.
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In‑person exchanges are available at our Saint‑Hubert warehouse.
Order Cancellations & Modifications
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Cancel an Unshipped Order
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Call us at 1‑833‑527‑5470 or email [email protected].
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We will refund the full order amount minus transaction fees (3–6%, depending on provider).
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Example: A $250 order with 5% fees = $250 − $12.50 = $237.50 refunded.
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Modify an Unprocessed Order
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If your order hasn’t been processed, we can update it.
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Contact us immediately at 1‑833‑527‑5470 or [email protected].
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International Returns
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Returns from outside Canada & the U.S. are accepted at our Canadian warehouse.
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All customs duties, import taxes, and clearance fees must be prepaid by the customer.
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Packages that are not cleared through customs will be refused.
Return Address in Canada:
Zebrasclub
3750 Losch Boulevard
Saint‑Hubert, Quebec J3Y 5T6
Canada
Toll‑free: 1‑833‑527‑5470
Return Address in United-States:
MATHIEU POISSANT - ZEBRASCLUB MARCO TEASDALE
1706 STATE ROUTE 11,
PMB 1-225, MOOERS,12958,
New York, United States
Toll‑free: 1‑833‑527‑5470
Gift Cards
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Non‑refundable: All gift cards are final sale and cannot be returned or refunded.
If you have any questions, please don’t hesitate to contact us. We’re here to help!