Returns and exchanges

Can I return an item if it does not fit ?


Yes, you benefit from a delay of 30 days after receiving your order to return it. The item must be in the same condition as on sale, either in its original condition, unworn and unwashed. It also must be in its original packaging and have all labels.


If the size does not fit, is it possible to exchange it for another size or another product ?


Unfortunately, we do not accept any online exchanges. We determined as per our experience that it is better for the client and for us if we don’t manage exchanges. It is simpler and faster to return the product you do not like and receive a refund. In the meantime, you may order the right product which will best suit your needs.
There is two exceptions :

  • If you bought a Kit and one item of the kit does not fit, you will be able to exchange it. Please contact us for the procedure.
  • You can always exchange an item by coming directly to our store : 3750 Losch Boulevard, Saint-Hubert, Quebec, Canada, J3Y 5T6. You must reach out to us before coming by to make sure someone is going to be there and open the door.
How do I return my order (Canada and United-States) ?

Here is the procedure for returning an item in Canada :

Please return the item to our warehouse : 
Name : Zebrasclub
Address : 3750 Losch Boulevard,
City : Saint-Hubert
Province : Quebec
Country : Canada
Postal code : J3Y 5T6
Phone (Toll-free) : 1-833-527-5470

Please send us the tracking number when you have it. The return shipping cost is the responsibility of the client. Let us know if you want us to provide a return shipping label. The label cost will be deducted from the refund.

In the meantime, you can order the right size item directly on our website.
-------------------------
Here is the procedure for returning an item in the United-States :

Please return the item to our US warehouse (full name must be included) :

Name : Marco Teasdale – Zebrasclub.com
Address : 1706 State Route 11, Pmb 1-225
City : Mooers
State : NY
Country : United States
Zip Code : 12958
Phone (toll-free) : 1-833-527-5470

Please send us the tracking number when you have it. The return shipping cost is the responsibility of the client. Let us know if you want us to provide a return shipping label. The label cost would be deducted from the refund.

In the meantime, you can order the right size item directly on our website.

Can I return my order from outside Canada and the US ?

Yes, you can return your order to our canadien warehouse. Custom fees and taxes if applicable must be paid in advance. We will not accept any international returns if the package is not cleared from customs, taxes and other fees.

Here is our canadien warehouse address :

Name : Zebrasclub
Address : 3750 Losch Boulevard,
City : Saint-Hubert
Province : Quebec
Country : Canada
Postal code : J3Y 5T6
Phone (Toll-free) : 1-833-527-5470
 
Is the shipping cost from the original order refundable ?

No, shipping cost are not refundable. 


Can I get a refund for a gift card ?

No, all gift cards are not refundable.