Can I return an item if it does not fit ?
Yes, you benefit from a delay of 30 days after receiving your order to return it. The item must be in the same condition as on sale, either in its original condition, unworn and unwashed. It also must be in its original packaging and have all labels.
If the size does not fit, is it possible to exchange it for another size or another product ?
Unfortunately, we do not accept any online exchanges. We determined as per our experience that it is better for the client and for us if we don’t manage exchanges. It is simpler and faster to return the product you do not like and receive a refund. In the meantime, you may order the right product which will best suit your needs.
There is two exceptions :
- If you bought a Kit and one item of the kit does not fit, you will be able to exchange it. Please contact us for the procedure.
- You can always exchange an item by coming directly to our store : 3750 Losch Boulevard, Saint-Hubert, Quebec, Canada, J3Y 5T6. You must reach out to us before coming by to make sure someone is going to be there and open the door.
How do I return my order ?
For returning an order, you must contact us in the first place. You can reach out to us by using the live chat during the open hours, by phone 1-438-887-7597 or by email at [email protected].
We will then give you a return number. You would have to include in the return package your name and the return number on a piece of paper. This will help us a lot accelerate the refund after we receive the package.
You will be responsible for the shipping charge to return the package. We suggest sending the package with Canada Post for canadian returns. Returns from the US must be sent with United State Postal Service.
Please return the item to this address :
3750 Losch Boulevard,
Canada, J3Y 5T6
We will then proceed with the refund within 48h after receiving the package. The shipping costs of your initial order are not refundable.
Can I get a refund for a gift card ?
No, all gift cards are not refundable.