Returns

Returns

You have 30 days from the date you receive your order to initiate a return. To ensure a smooth process, please note the following requirements and options:

Return Eligibility

  • Condition: Items must be unworn, unwashed, and in the same condition as when sold.
  • Packaging: Include all original packaging and labels.
  • Exceptions: Customized items and final‑sale merchandise are not eligible for return.

How to Request a Return

You may choose one of two methods:

  1. Return Portal
    1. Visit [START A RETURN] and log in.
    2. Enter your order number and email address.
    3. Select the item(s) you wish to return (if your order contains multiple).
    4. Choose a return reason and add an optional note.
    5. Click “Request return”.
  2. By Email
    Send your request to [email protected], including:
    • Full name
    • Order number
    • Item(s) to return
    • Reason for return

Once approved, we’ll send you a prepaid return shipping label and detailed instructions. Return‑label costs are the customer’s responsibility and will be deducted from your refund; you’ll see the exact amount in your return instructions email.

Refunds & Timing

  • After we receive and inspect your return at our warehouse, we’ll issue a refund to your original payment method.
  • You can expect to see the credit on your statement within 3–10 business days.

Original Shipping Charges

  • Non‑refundable: Original shipping fees are never refunded.

Exchanges

  • We do not process online exchanges.
  • In‑person exchanges are available at our Saint‑Hubert warehouse.

Order Cancellations & Modifications

  • Cancel an Unshipped Order
    • Call us at 1‑833‑527‑5470 or email [email protected].
    • We will refund the full order amount minus transaction fees (3–6%, depending on provider).
      • Example: A $250 order with 5% fees = $250 − $12.50 = $237.50 refunded.
  • Modify an Unprocessed Order
    • If your order hasn’t been processed, we can update it.
    • Contact us immediately at 1‑833‑527‑5470 or [email protected].

International Returns

  • Returns from outside Canada & the U.S. are accepted at our Canadian warehouse.
  • All customs duties, import taxes, and clearance fees must be prepaid by the customer.
  • Packages that are not cleared through customs will be refused.

Return Address in Canada:

Zebrasclub
3750 Losch Boulevard
Saint‑Hubert, Quebec J3Y 5T6
Canada
Toll‑free: 1‑833‑527‑5470

Return Address in United-States:

MATHIEU POISSANT - ZEBRASCLUB MARCO TEASDALE
1706 STATE ROUTE 11,
PMB 1-225, MOOERS,12958,
New York, United States
Toll‑free: 1‑833‑527‑5470

Gift Cards

  • Non‑refundable: All gift cards are final sale and cannot be returned or refunded.

If you have any questions, please don’t hesitate to contact us. We’re here to help!