Return policy

updated 2025-11-28

Overview

We want your experience with Zebrasclub to be simple and worry-free. If something isn’t right, you can return most items within 30 days of delivery, as long as they are unused and in their original condition.

All returns must be submitted through our online Return Portal or via email here.

Eligibility

You have 30 days from the date you receive your order to initiate a return. To ensure a smooth process, please note the following requirements and options:

  • Condition: Items must be unworn, unwashed, and in the same condition as when sold.
  • Packaging: Include all original packaging and labels.
  • Exceptions: Customized items and final‑sale merchandise are not eligible for return.

If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

Non-returnable items

  • Custom or personalized items

  • Team-branded items

  • Clearance / final sale items

  • Whistles once opened (hygiene reasons)

* If an item is ineligible, the portal will notify you automatically. Please note that due to certain system limitations, the return portal may not support all return scenarios. If you encounter any issues or cannot complete your request, feel free to contact us here and our team will be happy to help.

How to Start a Return

  1. You may choose one of two methods:

    1. Through our Return Portal
      1. Visit [START A RETURN] and log in.
      2. Enter your order number and email address.
      3. Select the item(s) you wish to return (if your order contains multiple).
      4. Choose a return reason and add an optional note.
      5. Click “Request return”.
    2. By Email
      Send your request to [email protected], including:
      • Full name
      • Order number
      • Item(s) to return
      • Reason for return

  2. Once approved, we’ll send you a prepaid return shipping label and detailed instructions. Return‑label costs are the customer’s responsibility and will be deducted from your refund; you’ll see the exact amount in your email return instructions.

Exchanges

  • We do not process online exchanges.
  • In-person exchanges are available at our Saint Hubert, QC, Canada warehouse. Not currently available in our Watervliet, NY, USA warehouse.

Refunds

Once your return is received and inspected, your refund will be processed to:

  • Your original payment method

  • Or Store Credit / Gift Card (if selected)

Processing time:

  • 2–5 business days for us to process

  • Up to 10 business days for your bank

Shipping fees and label fees are non-refundable.

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Start a return as usual

  • Select the appropriate reason

  • Upload a photo if requested

We will cover all shipping fees and send a replacement at no cost.

Additional Notes

  • Taxes are not included in estimated refund amounts.

  • All return updates are sent by email. Please check spam/promotions.

Need help?

Our team is here to assist.
Contact Customer Support →