I ordered some referee arm bands. I needed them for my son for the next weekend (I needed them in 7 days). I do not live very far away St.Hubert but just to be sure I ordered them to be delivered by express post. The company realized that my package accidentally didn't get mailed (I placed the order on a Saturday and they realized on Wednesday that it hadn't been mailed on Monday as it was in the bottom of the hopper). The company refunded the cost I paid for the shipping and sent out the package at their expense. I got it on time for my son's first assignment as a referee as opposed to a linesman. It is awfully nice to have such personal and caring service as we have all gotten very used to working with very large corporate companies. Thank you for your service.