FAQ

We always have an experienced referee ready to answer all of your questions !

The easiest way is to chat with us during open hours by clicking on the circular icon at the bottom right of your screen.

You can also reach us by phone (toll-free) at : 1-833-527-5470.

Or by email at : [email protected]. We will respond within 24h.

When you are checking out, you will see a Promotional Code box. Enter your gift card number or promotional code there and your order will be updated automatically.

Sizing is very important to every officials and it is very important for us too. A size chart is available on every product page. If you not sure what size to chose, don't hesitate to contact us. To talk to an experienced referee :

Chat with us during open hours by clicking on the circular icon at the bottom right of your screen.

You can also reach us by phone (toll-free) at : 1-833-527-5470.

Or by email at : [email protected]. We will respond within 24h.

Yes, if the order has not been shipped yet. Write to us at [email protected] and we will refund the order.

- For orders in Canada using Standard shipping option, it normally takes 2 to 7 business days to arrive. It may take up to 10 business days if you are in a remote area. 

- For orders in the US using Standard shipping option, it normally takes 3 to 7 business days. It may take up to 10 business days if you are in a remote area. 

Cities or provinces near Montreal, Canada may receive their package faster since it is where we are located.

If you order before 12:00 EST, we will ship your order the same day. We might ship it the same day also even if you're a little bit late but you'll have to guess ;).

After completing your order on our website, you will receive a tracking number with a shipping confirmation email, once we created the shipping label. You will then be able to track your package using the link provided.

If you are located near our store and you selected the « Pick up In-Store » option at checkout, please contact us before passing by. Otherwise, there may not be someone to open the door for you. You can contact us at [email protected], by using the chat during the open hours or by phone 438-887-7597. 

Yes, but we reserve the right to apply a delivery surcharge if our shipping cost is more expensive than usual. We will contact you before shipping your order if this is the case.

Most of the time, carriers will charge an extra fee to modify the delivery address. This fee will be the responsibility of the client. We will contact you immediately if this is the case. 

Yes we do have many customers from Europe ! Shipping charges are different from every countries in Europe. If you having trouble completing your order on our website, please send us an email at [email protected] including the items you wish to order and your shipping address. We will then send you a personalized invoice by email with the right shipping price :).

Yes we do! We frequently ship to Canada and the US but if you ask us, we can make you a shipping quote for orders Worldwide.

Yes, you benefit from a delay of 30 days after receiving your order to return it. The item must be in the same condition as on sale, either in its original condition, unworn and unwashed. It also must be in its original packaging and have all labels.

Unfortunately, we do not accept any online exchanges. We determined as per our experience that it is better for the client and for us if we don’t manage exchanges. It is simpler and faster to return the product you do not like and receive a refund. In the meantime, you may order the right product which will best suit your needs. 

There is two exceptions :

If you bought a Kit and one item of the kit does not fit, you will be able to exchange it. Please contact us for the procedure.You can always exchange an item by coming directly to our store : 3750 Losch Boulevard, Saint-Hubert, Quebec, Canada, J3Y5T6. You must reach out to us before coming by to make sure someone is going to be there and open the door.

Here is the procedure for returning an item in Canada:

Please return the item to our warehouse : 

Name : Zebrasclub

Address : 3750 Losch Boulevard

City : Saint-Hubert

Province : Quebec

Country : Canada

Postal code : J3Y 5T6

Phone (Toll-free) : 1-833-527-5470

Please send us the tracking number when you have it. The return shipping cost is the responsibility of the client. Let us know if you want us to provide a return shipping label. The label cost will be deducted from the refund.In the meantime, you can order the right size item directly on our website.

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Here is the procedure for returning an item in the United-States :

Please return the item to our US warehouse (full name must be included) :

Name : Marco Teasdale – Zebrasclub.com

Address : 1706 State Route 11, Pmb 1-225

City : Mooers

State : NY

Country : United States

Zip Code : 12958

Phone (toll-free) : 1-833-527-5470

Please send us the tracking number when you have it. The return shipping cost is the responsibility of the client. Let us know if you want us to provide a return shipping label. The label cost would be deducted from the refund.In the meantime, you can order the right size item directly on our website.

No, shipping cost are not refundable. 

Once your return is processed at our warehouse, your funds will be credited back to your original method of payment. You can expect to see this reflected on your statement within 3-10 business days.

Please make sure to send us the return package tracking number. We need this tracking number in order to process the return.

Customers from outside Canada can easily make a purchase using their currency. We currently accept orders in USD$, EUR€ or GBP£. You can change the currency on our website by selecting the right one in the header menu. 

We use the daily currency exchange rate. 

No, unfortunately, we don't do refund for gift cards.